1. Introduction

Welcome to ClickaSlot's Privacy Policy. ClickaSlot ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appointment booking platform and services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform. By accessing or using the Platform, you agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Register for an account
Book an appointment
Contact customer support
Subscribe to our newsletter
Participate in surveys or promotions

The personal information we collect may include:

Identity Information: Name, username, date of birth
Contact Information: Email address, phone number, postal address
Account Information: Password, preferences, booking history
Payment Information: Payment card details, billing address
Profile Information: Profile picture, bio, preferences

2.2 Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Platform:

Device Information: IP address, browser type, operating system
Usage Information: Pages viewed, time spent on pages, navigation paths
Location Information: General location data (city, region) based on IP address
Cookies and Tracking: Session cookies, preference cookies, analytics cookies

2.3 Information from Service Providers

When you book appointments through the Platform, Service Providers may share information about your appointments, including service notes, appointment history, and feedback.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Manage Services

Create and manage your account
Process and fulfill bookings
Send booking confirmations, reminders, and updates
Facilitate communication between Customers and Service Providers
Process payments and prevent fraud

3.2 To Improve Our Platform

Analyze usage patterns and trends
Develop new features and services
Perform research and analytics
Test and improve platform performance

3.3 To Communicate with You

Send service-related notifications
Respond to customer support inquiries
Send marketing communications (with your consent)
Conduct surveys and collect feedback

3.4 For Legal and Security Purposes

Comply with legal obligations
Enforce our Terms and Conditions
Detect and prevent fraud, abuse, and security incidents
Protect the rights, property, and safety of ClickaSlot and our users

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Service Providers

When you book an appointment, we share necessary information with the Service Provider, including your name, contact information, and appointment details, to enable them to provide the service.

4.2 With Service Partners

We may share information with third-party service partners who assist us with:

Payment processing
Email delivery and communications
Analytics and data analysis
Customer support
Cloud hosting and storage

4.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to:

Court orders or legal processes
Law enforcement requests
Legal claims or disputes
Emergencies involving danger to personal safety

4.4 Business Transfers

If ClickaSlot is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with the Platform.

5.1 Types of Cookies We Use

Essential Cookies: Necessary for the Platform to function properly
Preference Cookies: Remember your settings and preferences
Analytics Cookies: Help us understand how visitors use the Platform
Marketing Cookies: Track your visits to deliver relevant advertisements

5.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling cookies may affect the functionality of the Platform. You can manage your cookie preferences through your browser settings.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit using SSL/TLS
Encryption of sensitive data at rest
Regular security assessments and audits
Access controls and authentication
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

As long as your account is active
As needed to provide services to you
As required by legal obligations
To resolve disputes and enforce agreements

When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy of that information in a structured, commonly used format.

8.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., legal obligations, ongoing transactions).

8.4 Opt-Out

You have the right to opt out of:

Marketing communications (while still receiving service-related messages)
Sale of personal information (if applicable)
Targeted advertising

8.5 Exercising Your Rights

To exercise any of these rights, please contact us at the email address provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

The Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately so we can delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

Posting the new Privacy Policy on the Platform
Updating the "Last updated" date
Sending you an email notification (for significant changes)

Your continued use of the Platform after such changes constitutes your acceptance of the new Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

ClickaSlot Privacy Team

Email: contact@clickaslot.co.uk

14. Specific Regional Disclosures

14.1 UK and EU Users (GDPR)

If you are located in the UK or European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

Right to object to processing based on legitimate interests
Right to restrict processing
Right to lodge a complaint with your local data protection authority

The legal bases for processing your information include consent, contractual necessity, legal obligations, and legitimate interests.

14.2 California Users (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising your rights

Note: ClickaSlot does not sell personal information in the traditional sense.